Codes Health: Remote customer support specialist

Employer: Codes Health
Role: Customer Support Specialist
Location: United States — remote
Type: Full time
Pay: Not disclosed

Support customers using a medical-record retrieval platform. Manage email, portal and phone requests about record status, document delivery, billing and platform use. Keep customers informed, document account activity, and escalate technical problems.

Experience: Three to five years of B2B customer support, ideally in SaaS, with experience independently managing a complex or high-volume queue. Strong written communication, attention to detail, judgment, and comfort developing processes are important. Ticketing tools and legal, healthcare or document-workflow experience are useful.

Service expectations: First responses within two business hours and standard-ticket resolution or workarounds within 24–48 hours. Exact working hours, state restrictions and benefits are not specified; confirm with the employer. This is an experienced support role. No closing date is stated.

View full details and apply on the employer’s website

Posted by IR and employer listing checked October 19, 2026. Availability and requirements can change; confirm details with the employer before applying. IR shares opportunities and does not take applications.

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