Employer: Ashby
Role: Product Support Specialist — Americas
Location: Remote U.S. or Canada; U.S. applicants are eligible
Type: Full time
Compensation: Posted U.S. range $70,000–90,000; San Francisco/New York City $81,250–104,250, plus equity. Confirm pay frequency and location-based offer details.

Help customers troubleshoot a complex recruiting software platform, including integrations, configurations and workflows. Investigate issues through resolution and contribute to support documentation, automation and team improvements.

Best fit: Experienced B2B SaaS support professionals who can reproduce ambiguous problems, investigate technical issues deeply, and communicate precisely. The employer emphasizes hands-on ticket work and independent ownership rather than account management or onboarding experience alone.

Benefits listed: Equipment/furniture budget, education allowance, PTO, and U.S. health insurance with employee and dependent premiums covered.

Hiring process: Includes interviews and a take-home assessment. Exact working shifts and application deadline are not stated.

View full details and apply on the employer’s website

Posted by IR and employer listing checked October 19, 2026. Availability and requirements can change; confirm details with the employer before applying. IR shares opportunities and does not take applications.